bd9k Privacy Policy

1. Information We Collect

1.1 Registration Data

When you create a bd9k account, we collect the personal information you provide during the registration process. This includes your full name, date of birth, residential address, email address, and mobile phone number. This information is required to create and manage your account, verify your identity, and comply with our obligations under applicable know-your-customer (KYC) procedures. Without this information, we are unable to open an account for you.

1.2 Identity Verification Documents

In accordance with responsible gaming and anti-money-laundering (AML) obligations, bd9k may request copies of identity documents at any time. These may include a government-issued national identity card (NID), passport, or driving licence; a recent utility bill or bank statement as proof of address; and proof of ownership of the payment method used to deposit funds. Documents are processed securely and retained only for as long as required under our data retention policy described in section 5 below.

1.3 Financial Data

When you make a deposit or request a withdrawal, bd9k collects transaction-related data including the payment method used (for example, bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction reference number, the amount in BDT, and the timestamp of the transaction. bd9k does not store full card numbers or mobile banking PINs. Payment data is handled by our payment processing partners using their own secure, encrypted infrastructure.

1.4 Usage and Technical Data

When you interact with the bd9k platform, we automatically collect certain technical data. This includes your IP address, device type, operating system, browser type and version, referring URL, pages visited within the platform, session duration, bet history, game history, and login timestamps. This data is used for platform security, fraud prevention, service improvement, and customer support purposes.

1.5 Communications Data

When you contact bd9k's support team by email or through the platform's messaging interface, we retain records of those communications. This includes the content of your messages, the date and time of each communication, and the resolution notes recorded by our support agents. These records are used to resolve disputes, improve service quality, and maintain an accurate account history for each player.

The table below summarises the categories of personal data we collect and the primary purpose of each:

2. How We Use Your Data

2.1 Service Delivery

The primary purpose for which bd9k processes your personal data is to deliver the services you have requested — namely, operating and maintaining your player account, processing deposits and withdrawals in BDT, providing access to casino games and sports betting markets, and delivering customer support. Without processing your personal data for these purposes, bd9k cannot provide its services to you.

2.2 Identity Verification and Compliance

bd9k is required to verify the identity and age of all players before permitting real-money gaming activity. We use the personal data you provide — and the documents you submit — to confirm that you are who you say you are, that you are at least 18 years of age, and that your use of the platform is consistent with our Terms & Conditions. These obligations also extend to monitoring account activity for signs of money laundering, fraud, or other financial crimes, as required under our AML and responsible gaming obligations.

2.3 Security and Fraud Prevention

Technical data including IP addresses, device identifiers, and session data is used to protect the security of the bd9k platform and to detect and prevent fraudulent activity. This may include identifying unusual login patterns, detecting the use of automated software, recognising multiple accounts operated by the same individual, and flagging suspicious deposit or withdrawal behaviour. Where fraud is suspected, bd9k may suspend the relevant account and report the matter to the appropriate authorities.

2.4 Responsible Gaming Monitoring

bd9k uses players' gaming activity data — including session duration, bet frequency, loss patterns, and deposit history — to monitor for indicators of problem gambling. Where such indicators are detected, bd9k may proactively contact the player to offer responsible gaming tools such as deposit limits, session timers, or self-exclusion. This processing is carried out in the interest of player welfare and is a core part of bd9k's commitment to responsible gaming. Further details are available on our Responsible Gaming page.

2.5 Service Improvement and Analytics

Aggregated and anonymised usage data is used to understand how players interact with the bd9k platform, to identify popular games and features, to diagnose technical issues, and to improve the overall player experience. This analytics processing does not involve the use of individually identifiable data; it operates on statistical summaries that cannot be linked back to any specific player.

2.6 Marketing Communications

If you have explicitly opted in to receive marketing communications from bd9k, we may use your email address to send you information about new games, promotions, bonuses, and platform updates. You may opt out of marketing communications at any time by contacting our support team or by clicking the unsubscribe link included in every marketing email. Opting out of marketing communications will not affect your ability to receive essential service notifications related to your account.

3. Data Sharing & Disclosure

3.1 Service Partners

bd9k shares personal data with a limited number of trusted third-party service providers who assist in delivering the platform's services. These partners include payment processing providers (including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard), identity verification service providers, game studio partners (including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming), and IT infrastructure providers. Each service partner is contractually required to process personal data only for the specific purposes for which it was shared and to maintain appropriate security standards.

3.2 Legal and Regulatory Obligations

bd9k may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are required to do so by law, or where disclosure is necessary to protect the rights, safety, or property of bd9k, our players, or the public. This includes disclosures made in connection with AML investigations, fraud investigations, or court proceedings. bd9k will notify affected players of such disclosures where legally permitted to do so.

3.3 No Sale of Personal Data

bd9k does not sell, rent, lease, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing organisations. Your data is used exclusively for the purposes described in this Policy. Any partner with whom data is shared is bound by strict data processing agreements and is prohibited from using bd9k player data for their own commercial purposes.

3.4 Business Transfers

In the event that bd9k undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bd9k will take reasonable steps to ensure that your privacy rights continue to be protected, and will notify affected players via their registered email address prior to any transfer of data to a new data controller.

4. Cookies & Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device by the bd9k platform when you visit the site. They allow the platform to recognise your browser on subsequent visits, remember your preferences, maintain your session while you are logged in, and collect anonymous usage statistics. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies Used by bd9k

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Preference cookies: Used to remember your in-platform settings, such as your preferred language, odds format, and notification preferences. These cookies persist between sessions and are stored on your device until they expire or you clear them manually.
• Analytics cookies: Used to collect anonymous, aggregated data about how players use the bd9k platform. This data is used to identify pages with high error rates, measure the effectiveness of platform updates, and improve the overall user experience. Analytics cookies do not contain personally identifiable information.

4.3 Third-Party Cookies

bd9k does not use third-party advertising cookies, retargeting cookies, or cookies from social media platforms for tracking purposes. Game studio providers (such as Pragmatic Play or Evolution Gaming) whose games are embedded within the bd9k platform may place their own functional cookies to deliver their game content. These cookies are subject to the respective studios' own privacy policies and are used solely for game delivery purposes.

4.4 Managing Cookies

You can control and delete cookies through your browser's settings. Most modern browsers allow you to block cookies, delete existing cookies, or receive a notification before a new cookie is placed. Please note that blocking essential cookies will prevent you from logging in to your bd9k account and will impair your ability to use the platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Retention

bd9k retains personal data for as long as your account remains active and for a period thereafter as required by our legal, regulatory, and compliance obligations. The specific retention periods that apply to different categories of data are set out below:

• Account and registration data: Retained for the duration of your account's active life, and for a minimum of five years following account closure, in order to satisfy AML record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping obligations.
• Support communications: Retained for a period of three years from the date of the most recent communication in each support thread.
• Usage and technical data: Retained in identifiable form for a period of twelve months, after which it is anonymised and may be retained indefinitely for aggregated analytics purposes.
• Marketing consent records: Retained until you withdraw consent, and for a period of two years thereafter as evidence of the consent that was given.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, bd9k will securely delete or anonymise the data in accordance with industry-standard data disposal procedures. Players may request information about the retention period applicable to their specific data by contacting our support team.

6. Your Data Rights

As a player whose personal data is processed by bd9k, you have a number of rights in relation to that data. bd9k is committed to honouring these rights in a timely manner. To exercise any of the rights described below, please contact our support team using the email address listed on this site.

6.1 Right of Access

You have the right to request a copy of the personal data that bd9k holds about you. Upon receipt of a verified access request, bd9k will provide you with a summary of the data held, the purposes for which it is being processed, the categories of recipients with whom it has been shared, and the applicable retention period. We aim to respond to access requests within 30 days.

6.2 Right of Rectification

If you believe that any personal data bd9k holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields (such as your registered email address or phone number), you may be able to update the information directly through your account settings. For other fields — particularly those that are subject to KYC verification — corrections must be submitted to our support team along with appropriate supporting documentation.

6.3 Right to Erasure

You may request that bd9k delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for data processed on the basis of consent), or where you object to processing and there are no overriding legitimate grounds for continuing it. Please note that bd9k may be required to retain certain data for regulatory compliance purposes even after receiving an erasure request. In such cases, we will notify you of the specific data that cannot be deleted and the legal basis for its continued retention.

6.4 Right to Restrict Processing

In certain circumstances — for example, while bd9k is verifying the accuracy of data you have disputed — you may request that we restrict our processing of your personal data to storage only. During a restriction period, bd9k will not use the relevant data for any other purpose without your consent.

6.5 Right to Data Portability

For personal data that you have provided to bd9k and that is processed on the basis of your consent or a contract with you, you have the right to receive that data in a structured, commonly used, machine-readable format. You may also request that bd9k transmit this data directly to another data controller where technically feasible.

6.6 Right to Object

You have the right to object to bd9k's processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing that is based on bd9k's legitimate interests, on grounds relating to your particular situation. Where you object to marketing processing, bd9k will cease that processing immediately. For other objections, bd9k will assess whether there are compelling legitimate grounds to continue processing that override your interests and rights.

7. Data Security Measures

bd9k takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to the following:

• SSL/TLS encryption: All data transmitted between your browser or device and bd9k's servers is encrypted using industry-standard SSL/TLS protocols. The bd9k platform operates exclusively over HTTPS.
• Encryption at rest: Sensitive personal data fields — including identity document scans, payment details, and account credentials — are encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data within bd9k's internal systems is restricted on a need-to-know basis. Staff with access to personal data are required to undergo training on data protection obligations and to adhere to bd9k's internal data handling policies.
• Intrusion detection: bd9k's platform is monitored continuously for signs of unauthorised access attempts, anomalous activity, and potential security breaches. Automated alerting systems are in place to notify our security team of suspicious events in real time.
• Regular security reviews: bd9k conducts periodic reviews of its security practices, infrastructure, and access controls to identify and address vulnerabilities before they can be exploited.
• Vendor security standards: All third-party service partners with access to personal data are required to demonstrate that they meet appropriate data security standards as a condition of their engagement with bd9k.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bd9k will notify affected players via their registered email address without undue delay and will take all reasonable steps to mitigate the impact of the breach.

8. Contact & Policy Updates

8.1 Contacting bd9k About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which bd9k processes your personal data, please contact our support team. bd9k's privacy-related correspondence should be directed to the email address listed on this site. Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays, and operates in English. We aim to acknowledge all privacy-related enquiries within one business day and to provide a substantive response within five business days.

8.2 Policy Updates

bd9k reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or operational changes to the platform. When a material change is made to this Policy, bd9k will display a prominent notice on the platform and will update the "Last Reviewed" date at the top of this page. For significant changes — particularly those that affect the legal basis for processing or that introduce new categories of data sharing — bd9k will notify affected players directly via their registered email address prior to the changes taking effect.

Your continued use of the bd9k platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically so that you remain informed about how your personal data is being protected. The most current version of this Policy is always available at bd9k.net/privacy-policy.